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Terms & Conditions

These Terms & Conditions set out the basis on which we provide our CV writing and related services. Please read them carefully before placing an order. By purchasing a package or using our services, you agree to be bound by these Terms.

​1. About Us

We are a UK-based provider of CV writing and career support services.

2. Services Provided

  • We provide bespoke CV writing services, as described in the package details on our website.

  • Our services may also include career support features such as job application tools, visa-friendly job checks, and related resources.

  • We may use third-party tools, including artificial intelligence (AI) systems, to assist in drafting and improving CV content. All outputs are reviewed and finalised by us before delivery.

  • We may also engage trusted freelancers or subcontractors to assist in providing the service. In all cases, we remain responsible for the overall service.

  • We do not guarantee that using our services will secure employment, interviews, or visa approval.

3. Ordering & Payment

  • Orders are placed via our website by selecting a package and completing checkout.

  • Payment is required in full at the time of order.

  • Payments are processed securely through Wix Payments.

  • Once your order is confirmed, you will receive an email confirmation.

4. Delivery of Service

  • After purchase, you must complete the intake form and upload your CV. Failure to provide this information may delay delivery.

  • We aim to deliver the completed CVs (or first draft) within 5 business days of receiving all required information.

5. Refunds & Cancellations

  • As a UK consumer, you normally have a 14-day cooling-off period under the Consumer Contracts Regulations.

  • However, because our services are personalised and may begin immediately after purchase, you agree that your cancellation rights end once we have started work on your CV.

  • If you cancel before we begin work, you are entitled to a full refund.

  • Once a draft CV has been produced, refunds are no longer available.

6. Customer Responsibilities

  • You are responsible for ensuring that the information you provide (including your CV, employment history, and personal details) is accurate and lawful.

  • You must not upload content that is offensive, harmful, or infringes the rights of others.

  • We are not liable for any consequences arising from inaccurate or misleading information supplied by you.

7. Intellectual Property

  • The final CV delivered to you is owned by you and may be used freely for your personal career purposes.

  • Any templates, structures, or proprietary methods we use remain our intellectual property.

8. Data Protection & Privacy

  • We will handle your personal data and uploaded CV in accordance with UK GDPR and our Privacy Policy.

  • By using our services, you consent to your CV and information being processed using secure third-party tools (including AI) and, where necessary, shared with trusted subcontractors for the purpose of delivering the service.

  • You may request deletion of your data at any time by contacting us.

9. Liability

  • We are not responsible for your success in securing employment, interviews, or visas.

  • We do not accept liability for indirect or consequential losses.

  • Our total liability for any claim arising out of our services shall not exceed the amount you paid for the package in question.

10. Governing Law

  • These Terms are governed by and construed in accordance with the laws of England and Wales.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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